Terms of Sale

WIC-DRY TECHNOLOGIES SALES POLICIES

2018
ORDERING:
  • No Minimum Order is required by Wic-Dry Technologies
  • All Purchase orders and cancellations must be issued in WRITING and emailed to Wic-Dry Technologies or to its Sale(s) Agents.
  • All orders for items that are in stock will be shipped within 5-10 business days upon receipt of confirmed purchase order in writing.
  • If any item in your purchase order is not in stock, you will be notified. Upon notification, you will have the following three options to choose from in regard to your order:
    • Ship the items that are available now and back-order the out of stock items (Split-Shipment)
    • Hold the order until all items are in stock and then ship the entire order complete (Hold and Consolidate)
    • Ship the items that are available now and cancel the order for items not in stock.
TERMS OF SALE:
  • All dealers may choose to apply for credit terms with Wic-Dry Technologies by completing our credit application. Upon approval of the credit application, Net 30 day terms will be extended to dealer along with a pre-set maximum credit limit. There is an automatic late penalty fee of $25 for any invoice that is not paid within 30 days from the date of our invoice. In addition, past due accounts are subject to a finance charge of 1.5% per month, which is 18% annually. Any check returned for insufficient funds will be assessed a $25 fee.
  • For dealers not approved for credit with WIc-Dry Technologies, full payment in advance will be required for all orders. Payment must be received within 48 hours to retain available inventory. Wic-Dry Technologies accepts: credit & debit cards, checks and direct transfer of funds.
  • Wic-Dry Technologies reserves the right to adjust its pricing at any time.
SHIPPING INFORMATION: FOB: FACTORY
  • Wic-Dry Technologies responsibility ceases and title of goods is passed to customer when a shipment is accepted for transportation by any carrier from our factory/warehouse (Deerfield Beach, FL). Carrier routing will be established by Wic-Dry Technologies if it is not otherwise indicated on Customer’s purchase order.
  • The Customer is responsible for any applicable fees associated with address corrections made after the product has left our facility.
  • All freight charges for shipments will be added to the Wic-Dry Technologies’ invoice and billed to the customer unless otherwise instructed on the purchase order.
  • Customers do have the option to designate their own Carrier and make payment for freight charges directly to their Carrier. In such cases, the instructions for shipping must be clearly stated on the purchase orders.
  • For 3rd Party Shipments, if any shipment is received damaged, please note the damage on the Carrier freight bill at the time of acceptance and immediately file a claim for the appropriate damages with the Carrier. Any concealed damage must be reported to the transportation company within 15 days from the date of delivery. All damaged merchandise claims must be filed directly with the delivering Carrier.
  • Shipping quotes are valid only until expiration date advised by the Carrier.
  • Will call order will be held for 24 hours maximum.
RETURN POLICY
    If you are not satisfied with your merchandise or if you find that it is defective or damaged, it may be returned or exchanged within 30 days of the original purchase date from Wic-Dry Technologies with proof of purchase and based upon the following conditions:
  • After 30 days, the terms of Wic-Dry Technologies’ 1 Year Warranty will apply. Please refer to Wic-Dry Technologies’ 1 Year Warranty.
  • A Return Merchandise Authorization (RMA) number must be obtained to process the return and is valid for 30 days from date of issue and must be included with the returned merchandise.
  • Merchandise returned free of defects or damages must be returned in its original packaging and in re-salable condition. Customer must return the merchandise freight pre-paid to Wic-Dry Technologies’ designated location. Wic-Dry Technologies will not refund to customer the original shipping charges. In addition, Wic-Dry Technologies can assess up to a 25% restocking fee against the Customer’s account on all non-defective returns for refund/exchange.
  • Credit for the full cost minus shipping and processing fees, where applicable, will be issued to customer upon receipt of the returned merchandise.
  • Damages due to freight carrier mishandling and/or concealed damages must be reported within 15 days of receipt of product. Credit for damaged merchandise will be issued to customer upon resolution of the claim to the freight carrier on behalf of the customer.
  • Damages done when shipping 3rd party are not covered in this return policy. Customer will be responsible for any claims that need to be filed with the 3rd party carrier, both Trucking and FedEX/UPS.
PRODUCT POLICY
  • All products are subject to change